REFUND POLICY.
Effective Date: January 1, 2026
We stand behind the quality of our products and want you to be happy with your purchase. Please review our policy below.
1. Returns & Exchanges
You may request a return or exchange within 30 days of delivery.
Items must be unused, unaltered, unwashed, and in original packaging with tags attached.
Proof of purchase (order number, receipt, or gift receipt) is required.
2. Non-Returnable Items
The following items cannot be returned or exchanged (unless defective):
Final sale or clearance items.
Items damaged by misuse, accidents, negligence, or unauthorized modifications.
3. Process
Contact us at info@andotheradventuresco.com before sending anything back.
We will provide instructions for return shipping.
Once received and inspected, we will issue:
A replacement (exchange), OR
A refund to your original payment method, OR
A store credit, depending on your request.
4. Shipping Costs
Returns: Customers are responsible for return shipping costs, unless the item is defective or we shipped the wrong product.
Lost or damaged packages: We recommend using a trackable and insured service. We are not responsible for lost inbound packages.
5. Defective or Wrong Items
If your item is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.
6. Refund Timeline
Refunds are processed within 5–10 business days after we receive and inspect your return. Depending on your bank, it may take additional time for funds to appear.
7. Legal Rights
This policy does not limit any rights you may have under consumer protection laws in your jurisdiction (e.g., California Consumer Rights, Canadian consumer protection, EU rights).
8. Contact Us
For all return and exchange requests, please contact:
And Other Adventures LLC
info@andotheradventuresco.com
